Maximizing Patient Adherence Through Empathy: Tips for Pharmacists
Introduction
When pharmacists empower their patients to take greater ownership of their own health, both parties benefit. The patient increases their understanding of their health, and taking control of their health leads to greater adherence to treatment regimens and improved outcomes. Well-meaning pharmacists often overlook key factors in ensuring that the patient is fully compliant. When strive to empathize with their patients, they are better able to tailor treatment plans to the overall needs of the patient and increase treatment adherence.
Connecting with Patients
By taking the time to understand the patient’s individual situation, pharmacists can ensure that treatment plans are tailored in a way that addresses the patient’s underlying needs. Although the pharmacist may not be able to solve all of the patient’s problems, providing an environment where the patient can openly and honestly discuss their health and lifestyle can go a long way towards increasing compliance. Taking time to assess and understand the patient’s lifestyle, family structure, activities, goals, and motivation can also help build a strong connection with the patient and ensure that the treatment plan is appropriate.
Communication & Education
In addition to connecting with patients, open and honest communication between the pharmacist and the patient is essential for successful treatment plans and patient compliance. Pharmacists must ensure that the patient clearly understands their treatment, and any questions or concerns should be addressed in a timely manner. Communication should take place in brief, simple language, using visuals and metaphors, as appropriate, to better ensure the patient’s understanding.
Conclusion
Ultimately, by striving to better empathize with their patients and ensuring that all aspects of treatment are clearly communicated, pharmacists can play a pivotal role in improving patient adherence. By creating an environment of mutual respect and understanding, pharmacists and patients can work together to ensure that each patient receives the best possible treatment and a good outcome.